FAQ’s

1.Do you have a retail shop:

No we don’t, all our products are made in our in house home based bakery. We post out our online orders.

2. Do you offer delivery or collection?

Yes we do, you can collect from our address in Uxbridge at an agreed time, 

3. Online orders

Delivery will be made to single specified address by a carrier of our choice, please allow 3-4 working days if within the UK, for Ireland and Scottish Highlands please allow 7 days. Please ensure correct address is given at time of order, amendments made once items posted will not be honoured. Deliveries to multiple addresses will incur an additional charge.We use a combination of delivery methods from Royal mail 2nd class (signed for) , My Hermes or parcel force (or larger orders).

Items posted within UK, Ireland and Scotland only. No European or International delivery offered at present.

4. Do you offer products suitable for food allergies:

We aim to offer our products suitable for most, however, this is not possible for all our products. We are happy to discuss this further so please contact us to discuss your requirement.

 
5. What are the delivery charges:
 
The cost is £4.50 for 2nd class signed for delivery , if you want it next day or special delivery, we can arrange that at additional cost. Please email us for further details.
 
6. How long does Nankhatai keep for? :
 
Our nankhatai have been lab tested for shelf life and they have a 6 month shelf life from date of production if stored in the package unopened. Once opened, please transfer to air tight container and we advise to consume within 2 weeks.
 
7. Do you offer bespoke flavours of nankhatai? :
 
Yes we do, we have a minimum order requirement, however, we can create flavours for you if required
 
8. Cancellations/Refunds? 
 
Unfortunately, due to the perishable nature of the product we are unable to accept returns unless faulty. If faulty, you need to send in proof to us and return the product for us to investigate. You are liable for the postage costs. Refunds may be issued in rare instances at our discretion.  Any cancellations made will be liable to a cancellation admin fee charge of 10% of the order value.

"Eating these nankhatai took us straight back to our childhood. Amazing!"
Pervin and Cyrus Todiwala - Cafe Spice Namaste.

?I ordered the cardamom, rose and pistachio cake. It was delicious. So light and tasted just like gulabjaman. It was so fresh and presented and decorated beautifully. Highly recommend.?
Yasmin Ibrahim

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Please note, we will respond to any enquiries within 3 working days

Address: Uxbridge, Hillingdon

 

Indulgence in a bite with a hint of spice!

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